Commonwealth Assistance Notice (CAN)

A Commonwealth Assistance Notice (CAN) contains information about your enrolment and use of Commonwealth assistance.

When is a CAN produced?

A CAN is produced once per teaching session and is issued within 28 days of the approved census date.

What information is displayed on the CAN?

Specific information will be displayed relating to your enrolled course and units for the teaching session. Information on your liabilities and payments is also included. Your CHESSN (Commonwealth Higher Education Student Support Number) will be advised on the CAN so you can make enquiries direct with DEST at www.goingtouni.gov.au should you need to.

The CAN displays:

• Units of study enrolled in at the census date for that notice census date
• Total Equivalent Full time Student Load (EFTSL)
• Total amount by which the Student Learning Entitlement is reduced
• Student charges (Commonwealth Assistance amount)
• HECS-HELP discount
• Upfront or partial payments
• HECS-HELP debt
• FEE-HELP assistance
• FEE-HELP loan fee (applicable to undergraduate students)
• OS-HELP assistance
• OS-HELP loan fee amount

What do I do if there is a discrepancy?

You are required to check your notice for any discrepancies. You have 14 days from the date of issue of the CAN to advise the University in writing specifying the information that is incorrect. Forward your advice from your UWS student email account to enrolments@uws.edu.au.

If you are a student with the Sydney Graduate School of Management (SGSM), please forward details of any incorrect information to clientservices@sgsm.com.au

You will receive acknowledgement of receipt of your email within 5 working days.

If you have any enquiries about the Commonwealth Assistance Notice, please contact Enrolments and Student Finance on 1300 668 370.

Glossary of Terms and CAN sample

» Glossary of terms used in the Commonwealth Assistance Notice (CAN)

» Glossary of common UWS terms